Remote care

Revolutionizing remote diagnostics & maintenance

For over 100 years most of metal manufacturing companies have operated according to the same principle: 1) The machine stops, 2) The service support team identifies the problem and travels to customer on-site to fix a breakdown, 3) Machine is fixed and is back running in the production.

Today, in the age of Industry 4.0, Prima Additive, thanks to the experience of Prima Industrie Group, offers customers a leading edge technology – Remote Care service.

Instead of waiting for the machine unexpected interruption, Remote Care proactively analyzes machine performance, ensures production efficiency, helps to avoid unplanned production stops and saves time in correcting malfunctions.

Remote Care is a powerful tool for maximizing uptime and manufacturing efficiency.

Remote Care: How does it work?

Remote Care condition monitoring provides systematic and planned maintenance and speeds up troubleshooting and problem solving. The remote monitoring system collects machine data, records operation history, as well as logs data of component usage and alarms and stores it in Prima Additive database.

Collected data is used to produce efficiency reports, containing a breakdown of total idle time and analyses of alarms and machine condition. On request, Prima Additive specialists will analyze the material, make a summary and recommend actions for improving overall efficiency of the manufacturing process.

With Remote Care, you have an overview of the current condition of individual machines as well as the production as a whole. Remote Care enables a direct online contact of Prima Additive with the customer’s manufacturing technology, providing fast access to machine condition and enabling faster remote service support.

A picture is worth a thousand words and Remote Machine Care has a live video function of monitoring of the equipment. Thus, for example, a damaged component can be seen directly and any delay avoided in ordering the correct spare part. In case of a critical issue, the customer is contacted in time to prevent the machine intervention.